TimelyCare: 24/7 Virtual Mental Health Services

TimelyCare is a virtual health and wellbeing platform available 24/7 for Texas State University students.

Any enrolled Texas State University student can use TimelyCare.

• TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
• Scheduled Counseling: Choose the day, time, and mental health provider that works best for you. (9 visits per year)
• Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness.
• Psychiatry: Appointments are available through referrals.
• Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content.
• Basic Needs Support: Access to free or reduced-cost community resources, including food and housing assistance, transit support, childcare, and finances.

There is no cost to enrolled Texas State University students. Health insurance is not required to access TimelyCare services.

All information about your mental health services is confidential and cannot be released without your written consent. When care provided is being coordinated with TXST Counseling Center or health center professionals, your health information will be shared with them to ensure good care.

TimelyCare's providers can offer support for a wide range of common concerns, and after talking to you, will decide on the best course of treatment.

You do not need a referral for TimelyCare virtual counseling. If you feel that counseling would be helpful, you can choose to access the service. Download the TimelyCare app and select the “TalkNow” option to speak with a behavioral health professional who can help you determine which TimelyCare services would be most helpful.

Students must be referred for psychiatry services by either the TXST Counseling Center or Student Health Center. Students must first make an appointment to be evaluated by either a Counseling Center behavioral health specialist or Student Health Center medical provider. If deemed appropriate after evaluation, students will be referred to TimelyCare psychiatry services.

Yes, if the provider deems it clinically appropriate.

With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you'll never have to spend time or money looking for care, whether you're on or off campus.

Go to timelycare.com/txst or download the TimelyCare app to access care.  You can also check out the tutorial videos!

Yes, TimelyCare has a Consent Form that students under 18 will need to share with their parent or guardian in order to gain access to TimelyCare Services. First, the student would create their account, then send the form to their parent or guardian.

Parental/Guardian Informed Authorization & Consent to Telehealth Services (English)

Parental/Guardian Informed Authorization & Consent to Telehealth Services (Spanish)

Once this is completed, TimelyCare will send the student an email notification confirming that their account has been created.

TimelyCare Psychiatry visit access is controlled by a referral code from the TimelyCare team or your school's campus counseling center. Students can get this referral after having a visit with either an in-person visit at the counseling center or virtual visit via TimelyCare.

TimelyCare Psychiatry visit access is controlled by a referral code from the TimelyCare team or your school's campus counseling center. Students can get this referral after having a visit with either an in-person visit at the counseling center or virtual visit via TimelyCare. TimelyCare providers do not perform:
• Neuropsychiatric testing for ADHD
• Neuropsychiatric and educational assessments to diagnose specific learning disabilities
• Psychological testing for personality disorders such as the MMPI

A psychiatrist is typically a physician with an M.D. or a D.O. degree or an advanced practice nurse practitioner who can prescribe medications for psychiatric disorders. Typically, an initial visit lasts 45-60 minutes, and a general review of symptoms and history will take place to determine if medications are needed. Follow-up visits last an average of 15 minutes.

Because of federal telehealth regulations, TimelyCare providers are not able to prescribe controlled substances, which include the following categories of medications:
• Controlled substance stimulants for ADHD such as: Ritalin, Adderall, Vyvanse, Concerta
• Benzodiazepines: Xanax, Valium, Ativan, Klonopin
• Opioids/Opiates: Norco, Vicodin, Oxycodone.
For more information about prescriptions, please call TimelyCare at 833-4-TIMELY.

A medication refill still requires a full initial Psychiatry visit that lasts about an hour in order for the prescriber to determine if the refill is appropriate or not.

TimelyCare providers can make recommendations for what types of testing should be performed but do not make official insurance-based referrals. Each patient needs to check with their insurance company to determine the process of how to get an official referral to ensure such testing will be approved and covered by their insurance company. For patients without insurance, TimelyCare's Care Coordination team will try to provide students with contact information of potential local resources that they can look into as options.

Yes, your provider will work with you to set a care plan and appointment scheduling. Ideally, for those who require long-term treatment, the goal is to begin the process of helping the patient get situated with a local in-person psychiatrist as TimelyCare provides treatment during this transition.

No, TimelyCare providers do not write ESA letters.

Patients are encouraged to see a therapist while receiving psychiatry treatment, although it is not a requirement by TimelyCare.