If you have a life threatening emergency, call 911.

24/7 Urgent/Crisis Student Support

Counseling Center at 512-245-2208

Avail Crisis Hotline 24 hours a day (Toll Free) at 1-877-466-0660

TimelyCare on-demand support (via TalkNow), from anywhere in the world, via the TimelyCare virtual health and well-being platform. 

Crisis/Urgent Support

Examples include concerns about risk of hurting self or others, a recent traumatic event (including physical or sexual assault), or a level of distress that is impairing daily functioning.

If you require accommodations due to a disability in order to participate, please contact the Counseling Center, in person at LBJSC 507 or by phone at 512-245-2208.

Counseling Center Crisis/Urgent Support Services

During Business Hours (8AM – 5PM, Monday – Friday):

Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208.

There is an on-call counselor available who can respond to students in crisis, as well as consult with concerned friends, family, staff, and faculty.  Examples include concerns about risk of hurting self or others, a recent traumatic event (including physical or sexual assault), or a level of distress that is impairing daily functioning.   

After Business Hours:

Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208 and Select Option #2.

TimleyCare TalkNow

  • 24/7; weekdays, weekends, holidays, in between semesters
  • From Anywhere in the world
  • Virtual
  • On-demand 
  • Enrolled students (current or next semester)
  • Emotional support from a behavioral health provider to talk about concerns like  anxiety, relationships, depression, substance use, stress, life challenges, relationship issues and school-related stressors.  
  • Download the TimelyCare app, use the website or call.
Expand FAQ List
Expand FAQ List
Expand FAQ List

  • Faculty/Staff, Family/Friend Concern for a student

    • The Counseling Center staff provides information and other consultative services to persons who are having concerns about students well-being and/or behavior.

      • Counseling staff can consult with faculty who have concerns about a student.  Please call us at 512-245-2208.  
      • You will be connected to our on-call clinician or a message will be taken and you will receive a return call. 
      • We encourage you to review our services, list on the Counseling Center website.  
      • It may be helpful for you to know that the Counseling Center offers both Crisis/Urgent Support to students if a student has any concerns about their safety or have experienced a recent traumatic event.
      • For Staff/Faculty:  
        • If you meet with a student in person you can always inform them of our appointment options and/or have a student call from your office to schedule an appointment.  
        • If you are unable to meet with them, you can share this information by email. 
        • Please call 911 if you are concerned for the students immediate safety.

    • Texas State University Faculty and Staff have access to a dedicated phone line to reach TimelyCare Faculty and Staff Support Line guidance in supporting students who are in distress.  833.484.6359

    • Request assistance through the Here to Help reporting mechanism for faculty, staff, and students (including self-reporting) to report concerning student behavior.

    • Mental Health Resources for staff, faculty and their family can be found through the Employee Assistance Program:  Bobcat Balance

Expand FAQ List

  • Grief Support Resources

    • There is no right or wrong way to grieve.  Grieving is a personal and highly individual experience.  How you grieve depends on many factors, including your personality and coping style, your life experience, your faith, and the nature of the loss.  Whatever your grief experience, it’s important to be patient with yourself and allow the process to naturally unfold. 

    • The single most important factor in healing from loss is having the support of other people. Even if you aren’t comfortable talking about your feelings under normal circumstances, it’s important to express them when you’re grieving. Sharing your loss makes the burden of grief easier to carry. Wherever the support comes from, accept it and do not grieve alone. Connecting to others will help you heal.

      • Turn to friends and family members – Now is the time to lean on the people who care about you, even if you take pride in being strong and self-sufficient.
      • Draw comfort from your faith – If you follow a religious tradition, embrace the comfort its mourning rituals can provide. Spiritual activities that are meaningful to you – such as praying, meditating, or going to church – can offer solace. If you’re questioning your faith in the wake of the loss, talk to a clergy member or others in your religious community.
      • Talk to a therapist or grief counselor – If your grief feels like too much to bear, counseling services are available to you at the Texas State Counseling Center.  Call 512-245-2208 during business hours and ask for an Urgent Appointment.  An experienced therapist can help you work through intense emotions and overcome obstacles to your grieving.

    • When you’re grieving, it’s more important than ever to take care of yourself. The stress of a major loss can quickly deplete your energy and emotional reserves. Looking after your physical and emotional needs will help you get through this difficult time.

      • Face your feelings. You can try to suppress your grief, but you can’t avoid it forever. In order to heal, you have to acknowledge the pain. Trying to avoid feelings of sadness and loss only prolongs the grieving process. Unresolved grief can also lead to complications such as depression, anxiety, substance abuse, and health problems.
      • Express your feelings in a tangible or creative way. Write about your loss in a journal. If you’ve lost a loved one, write a letter saying the things you never got to say; make a scrapbook or photo album celebrating the person’s life; or get involved in a cause or organization that was important to him or her.
      • Look after your physical health. The mind and body are connected. When you feel good physically, you’ll also feel better emotionally. Combat stress and fatigue by getting enough sleep, eating right, and exercising. Don’t use alcohol or drugs to numb the pain of grief or lift your mood artificially.
      • Don’t let anyone tell you how to feel, and don’t tell yourself how to feel either. Your grief is your own, and no one else can tell you when it’s time to “move on” or “get over it.” Let yourself feel whatever you feel without embarrassment or judgment.
      • Plan ahead for grief “triggers”. Anniversaries, holidays, and milestones can reawaken memories and feelings. Be prepared for an emotional wallop, and know that it’s completely normal.

    • If you are experiencing any of the following, it may be a good idea to contact a mental health professional in order to help you cope with your grief:

      • You wish you had died with your loved one
      • You blame yourself for the loss or for failing to prevent it
      • You feel numb and disconnected from others for more than a few weeks
      • You are unable to perform your normal daily activities

      If you experience thoughts of suicide or wishing you had died with your loved one, please use the suicide prevention resources listed on this page or Call the Counseling Center at 512-245-2208