Attendance & Sick Policies

Attendance Agreement

Due to the heavy demand for services and out of respect and fairness to other students who wish to receive services from the Counseling Center, you must call 512-245-2208 to cancel or reschedule your appointment 1 day (24 hours) in advance of your scheduled appointment time. 

Missing appointments negatively impacts access to the Counseling Center for all students. You will be considered a 'No Show' for an appointment if you meet any of the following criteria:

  • You miss your scheduled appointment.
  • You fail to call and cancel at least 2 hours prior to your appointment.
  • You arrive 20 minutes or more after your appointment time. You will not be seen that day.

If you 'No Show' 2 appointments in the same semester, we will be unable to keep any scheduled appointments or schedule another appointment for the remainder of the semester. You may request referral information. You may participate in workshops or available groups. You may be eligible for counseling services the next semester in which you are enrolled.

'No Show' appointments count towards your upper limit of 15 individual sessions during your Texas State college career.

Sick Policy

To protect the health and wellness of the Counseling Center staff and other students, we strongly encourage clients who are feeling ill to call 512-245-2208 to cancel their appointment or request to proceed using Telemental Health (TMH). 

If you or someone in your social, living, learning, work, or other close environment has symptoms of or tests positive for COVID-19 or the flu

OR you have two (2) or more of these symptoms:

  • A fever of 100 Fahrenheit or more, chills, or sweating;
  • Shortness of breath, difficulty breathing, or new or worsening cough;
  • Sore throat, or new loss of taste or smell;
  • Muscle or body aches, headache, or fatigue;
  • Congestion or runny nose; or
  • Nausea, vomiting, or diarrhea.

please contact the office and DO NOT report to the Counseling Center in-person.

Cancellations due to these symptoms will not be counted towards the attendance policy. 

If you arrive and the Counseling Center staff has reason to believe you are exhibiting such symptoms, you will be required to leave the office immediately and the Counseling Center staff may follow up with you via phone to check in with you.

Additionally, if you have questions about the COVID-19, the flu, or feel you would benefit from seeing a health care professional, please call 512-245-2161 (option 2) or go online to the Student Health Center.  They can get you scheduled to see a provider.