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  • On the San Marcos Campus, the Counseling Center is located in Room 507 of the LBJ Student Center.

    On the Round Rock Campus, Counseling services are provided by appointment in Room 116 of the Nursing Building (inside University Health Services).

  • The Counseling Center is open 8AM – 5PM, Monday – Friday, when the university is open.  Hours at the Round Rock campus are by appointment and may vary.

    The Counseling Center partners with TimelyCare to provide additional appointment options, including counseling and consultation services outside of the Center’s usual business hours. To access their services, download the TimelyCare App or go to the TimelyCare website and register on the platform.

  • The Counseling Center partners with TimelyCare to provide additional services and appointment options, including counseling, psychiatry (by referral), health coaching, self-help, and consultation services available 24/7 and outside of the Center’s usual business hours. TimelyCare also offers counseling services in many different languages. To access their services, download the TimelyCare App and register on the platform or log in at the TimelyCare website now!

  • The Counseling Center provides brief individual, group, and relationship/couples counseling, crisis response, referral services, and workshops to currently enrolled students. In addition, staff also provide consultation services to concerned faculty, staff, friends, and family members. For more information about specific services, including our clinical scope of care, please visit our website.

  • Initial appointments can be made using the online scheduling system with your Texas State net id and password. Students can also call (512-245-2208) or come by the Counseling Center (507 LBJ Student Center) for assistance or information. Appointment scheduling for the Round Rock campus is handled at the San Marcos location. For additional student appointments or general information, please review appointment scheduling information on the website.

  • If you need to cancel or reschedule your appointment, please call the Counseling Center at 512-245-2208 or visit our office in 507 LBJ Student Center as soon as possible to allow other students to be scheduled. Appointments for Round Rock campus are handled at the San Marcos location.

  • If you require accommodations due to a disability, please contact the Counseling       Center, in person at 507 LBJ Student Center, by phone at 512-245-2208, or via email at counselingcenter@txstate.edu

  • TimelyCare provides 24/7 access to de-escalation and consultation services. With notice, you can schedule counseling appointments at times that fit your schedule. You can access the service by registering on the platform by downloading their app or going to their website. See the TimelyCare website or app for more information.

    Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208 and Select Option #2. 

    Students in need of urgent psychological assistance may also call the Avail Crisis Line at 1-877-466-0660 (Hays County), the Bluebonnet Trails Crisis Line at 1-800-841-1255 (Round Rock/Williamson County), the Austin/Travis County Crisis Hotline at 1-512-472-4357, or the National Suicide and Crisis Line at 988 (call or text). 

  • If you are in crisis or danger and need help immediately, please call 911.

    During Business Hours (8AM – 5PM, Monday – Friday):

    Students in need of urgent psychological assistance should call the Counseling Center at 512-245-2208 or come to Room 507 of the LBJ Student Center. Crisis services are primarily managed through the San Marcos campus location.
     
    An on-call counselor is available to respond to students in crisis, as well as consult with concerned friends, family, staff, and faculty.

    You may also contact the Police by calling 911

    If after Business hours:

    Students in need of urgent assistance should call the Counseling Center at 512-245-           2208 and Select Option #2.

    Students in need of urgent psychological assistance may also call the Avail Crisis Line at 1-877-466-0660 (Hays County), the Bluebonnet Trails Crisis Line at 1-800-841-1255 (Round Rock/Williamson County), the Austin/Travis County Crisis Hotline at 1-512-472-4357, or the National Suicide and Crisis Line at 988 (call or text). 

  • Counseling and referral services are provided at no additional cost to currently enrolled students. Students may be referred to community resources depending on their assessed counseling needs or by request.

  • In general, you are encouraged to maintain your counseling relationship with your established provider at home if your needs are being met by their services. We can consult with you if you have specific questions or situations. 

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  • The Counseling Center has Resource Coordinators who can assist students in finding community providers, navigating their insurance benefits or finding low cost or sliding fee scale providers. For more information, please visit the Resource Coordination website.  

  • The Counseling Center website provides numerous videos and tools to aid students in exploring their own wellbeing. In addition, the Counseling Center provides short courses in Mindfulness and Emotional Intelligence that are at no additional cost for students.  

    TimelyCare also provides modules on self-care topics, health coaching, and basic needs accessible through the App or login at their website.  

  • The Counseling Center does not provide medication. However, counselors can assist with referrals to University Health Services or TimelyCare psychiatry services, as appropriate, for medication evaluations. 

  • If you are 18 or older, all aspects of your participation in counseling at the Counseling Center are confidential by state law and cannot be disclosed to those outside the Center without written permission in most circumstances.  

    Exceptions include: assessed serious and foreseeable risk of harm to you or someone else, a subpoena or court order, child abuse or neglect concerns, vulnerable adult abuse or neglect concerns, or reported abuse or exploitation by previous therapist. For more information about confidentiality and privacy at the Counseling Center, please see our confidentiality statement. 

  • Counseling is a confidential process. No information about your receiving counseling is included in any University records unless you disclose the information, you provide permission for information to be shared, or there is a concern about serious risk to you or others. For more information about confidentiality and privacy at the Counseling Center, please see our confidentiality statement. 

  • The Counseling Center does not provide clinical diagnoses or letters for students seeking disability accommodation at the university or for emotional support animals. The Counseling Center can help provide students with referrals to community providers who may be able to provide that service. For more information on accommodation please visit the Disability Services website.  

  • The Counseling Center can help students identify testing resources in the local community. For more information on referrals outside of the Counseling Center, please visit the center’s Resource Coordination webpage. 

  • If you are under 18 years of age and meet one of the criteria below, you have the legal power to consent to on-going counseling:

    1.You are currently or have been previously married. 

    2. You have been legally emancipated (court order). 

    3. You are on active duty with the U.S. armed services (military). 

    4. You are 16 years of age or older; and you reside separate and apart from your parents, managing conservator, or guardian; and you manage your own financial affairs. 

    5. You are seeking counseling for suicide prevention, chemical addiction/dependency, or sexual, physical or emotional abuse. 

     If you do not meet any of the above criteria (and are under 18), a signed authorization granting permission must be provided by your parent or guardian prior to you receiving on-going services at the Counseling Center. While your parents or guardians will have the right to see your counseling record, we will discuss with you how information will be shared. 

  • Most services are provided by our staff of licensed professional counselors, social workers, and psychologists. Some of our staff are post-doctoral, doctoral, or master’s level trainees under the supervision of our psychologists.  

  • The services of the Counseling Center are accredited by the International Accreditation of Counseling Services (IACS). The doctoral internship in Health Services Psychology is accredited by the American Psychological Association.